Privacy Policy

The Leisure Bible ("we", "us", or "our") operates The Leisure Bible platform, connecting motorhome, campervan, and caravan owners with trusted repair specialists and leisure businesses across the UK and Europe.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and complying with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

Personal Information You Provide:

• Customer Account Information: Name, email address, phone number, location
• Quote Requests: Vehicle details, repair descriptions, location, contact preferences
• Service Provider Information: Business details, certifications, services offered, payment information
• Reviews and Ratings: Comments, ratings, and feedback about services

Information Collected Automatically:

• Usage Data: Pages visited, time spent, click patterns, device information
• Location Data: Approximate location when you use location services (with your consent)
• Technical Data: IP address, browser type, operating system, referring URLs

We use the information we collect for the following purposes:

• Service Provision: Matching customers with appropriate repair specialists
• Communication: Sending notifications about quotes, bookings, and service updates
• Quality Assurance: Monitoring reviews and ensuring service quality
• Platform Improvement: Analyzing usage patterns to enhance our services
• Customer Support: Responding to inquiries and resolving issues
• Legal Compliance: Meeting regulatory requirements and preventing fraud
• Marketing: Sending relevant offers and updates (with your consent)

We may share your information with:

• Service Providers: When you request quotes, we share relevant details with matching specialists
• Payment Processors: For processing subscription payments and transactions
• Service Partners: Third-party providers who help us operate our platform
• Legal Requirements: When required by law, court order, or to protect our rights

We do NOT sell your personal information to third parties. Any sharing is done to provide our services or meet legal obligations.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Typically, we retain customer data for 7 years after account closure, and service provider data for the duration of their subscription plus 7 years for business and tax purposes.

Under GDPR and UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Request transfer of your data to another service
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below. We will respond within 30 days of receiving your request.

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and staff training
• Secure payment processing
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

As we operate across the UK and Europe, your data may be transferred between these regions. All transfers are protected by appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Binding Corporate Rules where applicable

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our platform.